1.) What are the shipping rates & surcharge?
Delivery is free for purchase of RM500 and above in a single receipt. Purchase below RM500 will incur a shipping fee of RM15 per order.
2) When will I receive my order?
All delivery will take from 7 to 14 working days, unless stipulated otherwise. If the installation is included, the installation will be done in 7 working days once the payment had been received into company account.
3) What if product runs out of stock after I have ordered and made payment?
We will try our best to avoid such incident from happening through stringent checks and follow-ups, but should it occur:
– If the product is currently unavailable, we will provide the next earliest availability and delivery data or an alternate product model.
– – Should the options offered deemed as not suitable, we reserve the rights to cancel the order and refund the full amount of your purchase.
4) How do I track my order status?
You may call to our support line at 013-240370 about the delivery status. We will courier the purchased items via courier with the courier tracking number.
5) Is shipping to East Malaysia available?
Yes, it is available however with delivery surcharge of RM30 per purchase order.
Cancellation, Return, Exchange & Refund
1) How can I cancel my order?
No cancellation is allowed after the payment had been made. Goods sold are non-refundable.
This applies to subscription renewal too.
2) What can I do should I find the order to be incorrect, damaged or defective?
You can return it or request for an exchange upon receiving the order. Most orders are returnable within 7 calendar days upon receipt if they are incorrect, damaged or defective.
– Incorrect: The item is not the item you ordered. The model is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
– Damaged: The item is found to be damaged upon receipt.
– Defective: The product is not functioning as described by the manufacturer.
Returned items must meet the following requirements:
• The item must be shipped back to us within 7 calendar days upon receipt (as proved by courier receipt).
• Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards) and free gift (if any) received with it. All packaging must be unused, unmarked and not defaced in any manner.
• All securely sealed items must not be opened (unless our service centre can ascertain that they were found defective at the time of opening).
Orders & Payment
1)Guide for first time orders:
– Register an account at www.evogpstracker.com
– Select your product of choice and click “Add to cart”
– Select any add-on services you wish to purchase.
– Fill in your delivery details
– Select payment methods and fill in the details.
– Once payment is done, you’ll receive a confirmation email
2)How do I reset my password?
– Log in to your account
– Go to ”Account Information”
– Scroll down to “Change Password” column
– Enter your current password, a new password & confirm new password
– Click “Save”
3)How do I know if the products I’m looking for is available online?
If a product is available online, a clickable green “Add to Cart” button is indicated below the price of the product listing and detail page.
4) Are all products inclusive of taxes & GST?
No, all prices displayed are exclusive of taxes and GST.
5) What are the payment methods available?
The payment options available are by direct debit or credit card.
6) Are there instalment options available?
Instalment options is not available unless by provided by your credit card and personal arrangement with the bank.
